FAQs

Shirts

How do I know what size shirt to order?

Each product page has sizing information but for the most part, the shirt styles are chosen as a "cyclist" fit.  These are not your standard "off the rack" sized shirts.  They aren't baggy in the arms and torso, we chose them to be more "form fitting" - the closest example I could use for fit would be this:  Order the same size tee shirt that you would a standard cycling jersey and you should be good.  I wear a medium cycling jersey and a medium tee shirt. Another important distinction is the "Pro-Fit" Jersey - I wear a Large or XL in "Pro-Fit".

How should I best care for my shirts? Will they shrink?

Turn them inside out and machine or hand wash them in cold water. (Since there is some percentage of cotton, they will tend to shrink a little after being washed and dried but they are "pre-shrunk") For the least shrinkage, dry on low or hang dry. That is the best way to care for your screenprinted shirts.  We turn them inside out so that the screen printing is not beaten by the washing machine - turning them inside-out prior to washing preserves the printing.

Do you print your own shirts?

Not yet, we focus on design and leave the printing to the professionals. We dream of one day riding to the shop where it’s all done.

Will you notify me when you release a new design or restock a current design?

Definitely, if that’s what you’d like! Subscribe to the Feed the Engine Newsletter or keep tabs on our blog. We post updates about our products as well as occasional sales and specials.

Do you accept designs from third parties?

Not at this time.

 

Store

What forms of payment do you accept?

We gladly accept major credit cards such as Visa, MasterCard, American Express, Discover, Google Wallet and PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. If you have a PayPal account you may use it.

How secure is this store?

This store uses Shopify Payments and automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you sell Gift Certificates?

Yes, we certainly do. Please contact us.

Do you offer wholesale or bulk pricing?

Yes, however we screen the companies who are interested in carrying Feed the Engine Apparel products. We want to make sure that it is a good fit for our company and the companies with which we work. If you would like more information, please contact us and include some background information about your shop/company.

What is your return policy?

Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 30 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.  If you have further questions, please contact us.

Returns should be mailed to:
Feed The Engine Apparel

P.O. Box 177

Swartz Creek, MI 48473

 

Shipping

How long does it take for shirts to arrive?

Standard shipping for orders in the contiguous US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.

What shipping method do you use?

Shipping for orders in the United States are shipped via USPS Mail.  International orders are shipped via USPS First Class International Mail.

How much does shipping cost?

It depends on your country and the size of your order.  In the US, probably $6 USD (unless your total order weighs over 4lbs); in Canada, probably $21USD (unless it's greater than 4lbs), the rest of the world, probably $25USD (unless it’s greater than 4lbs) *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country, that you, the customer are responsible for.

Do you ship internationally?

Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country, that you, the customer are responsible for.

 

Other

Where did the name come from?

It was Jim’s idea. Ironically, he was driving down the road (thinking about cycling and what to name the company). As an avid cyclist, the aspect of cycling that enthralls him the most is being the engine. He had written a post on his blog about using food as fuel. Thus, Feed the Engine Apparel was born. As a clarification, Respect the Engine was added to the trademark because we are the engine and we need to respect that. He powers the bike by what he eats, how he rides.

Jessica loved the name for other reasons as well: The Engine, as something that effects a purpose or produces a result can be physical, mental, and spiritual. We have the need to Feed the Engine: our bodies- for nourishment to convert that power to motion; our minds- fed by dreams, desires, knowledge and conversations; our spirit- fed by prayer, meditation, relationships. All of these are fed on and off the bike and it’s our responsibility to Feed and Respect the Engine.

Still have other questions?

We welcome your comments or questions about Feed the Engine Apparel! Please contact us at feedtheengineapparel@gmail.com.